Sep 21, 2017

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Mexico earthquake: the latest advice for holidaymakers...

Mexico earthquake: the latest advice for holidaymakers

On Friday September 8, 2017, Mexico was hit by a huge 8.2 magnitude earthquake. The earthquake struck the county’s southern coastline, close to the border with Guatemala. Southern Mexico has taken the brunt of the damage, with Oaxaca and Chiapas states in particular being badly affected. Aftershocks remain a threat in these areas. Generally, British tourists head to Mexico’s Caribbean coastline, to popular resorts such as Cancun, Cozumel and Tulum. Due to the distance between these resorts and the affected areas, it appears to be business as usual there. Larger operators, such as Thomson and Thomas Cook, have not issued any warnings to holidaymakers, but you should still check with your operator before travel. Mexico City earthquake  On Tuesday September 19, 2017, Mexico was hit by another severe earthquake of 7.1 magnitude. It struck in the central area of Puebla, Mexico – 140km from Mexico City – and has caused loss of life and serious structural damage in central Mexico. As a result, a state of emergency is currently in place in some affected areas. Local authorities in the area have set up shelters to help out those worst affected by the disaster – for more details about this, see Proteccion Civil‘s site. If you are currently in the area, you should follow the advice of local authorities. If you are in need of emergency assistance, call l +44 (0)20 7008 1500. What is the latest advice about travelling to Mexico? The Foreign and Commonwealth Office (FCO) has not changed its advice on the country as a whole; however, if you are southern Mexico, it states that travellers “should follow the advice of the local authorities”. Since the second earthquake struck, Mexico City airport closed temporarily, but it is now open again. You should check with your holiday operator or airline if you are due to fly into Mexico City in the coming days. The FCO has also advised that the British Embassy in Mexico City is closed and phone lines are intermittent “due to structural damage.” If you are going on holiday to Mexico in the next few days, keep an eye on the FCO’s advice for any new updates. In the event the situation changes and the FCO alters its status on Mexico deeming it unsafe for travel, then your operator should be able to offer you...

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Sep 18, 2017

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Ryanair flight cancellations: what to do if you’ve been affected...

Ryanair flight cancellations: what to do if you’ve been affected

Over the weekend, Ryanair took the unexpected decision to cancel over 160 flights at short notice, citing among other reasons a change to the carrier’s holiday rota system. The low-cost carrier says it will cancel a further 40-50 flights daily over the next few weeks (to the end of October 2017), in a bid to improve flight punctuality, which Ryanair says has dropped below 80% in September. In addition to the shift in holiday rotas, the airline has also blamed a combination of strikes, air traffic control capacity delays and weather disruptions for the cancellations. As a result, more than 400,000 people could be affected with their travel plans thrown into chaos. Interestingly, the latter issues are usually deemed to be “extraordinary circumstances”, where an airline is not accountable for in terms of compensation. However, staffing issues – which appear to be the main reason for the cancellations – are deemed to be completely within the airline’s control. If you’ve been caught up in these cancellations, you could be entitled to compensation under EU regulation in addition to a refund or rescheduled flight. Ryanair cancelled my flight – what are my rights? Ryanair has offered two options, and according to a statement on its website “customers will be contacted directly about this small number of cancellations and offered alternative flights or full refunds”. To claim a full refund of the unused portion of your ticket, follow this link to log in, retrieve your booking details and begin the refund process. Your second option is to rearrange the flight for free – to do this, again you’ll need to retrieve your booking here and follow the steps to change your flight. However, the short notice with which Ryanair has cancelled the flights has left many out of pocket as a result of accommodation and alternative travel costs. In some circumstances, the options proposed by Ryanair may not compensate travellers adequately. Am I entitled to compensation as a result of Ryanair’s actions? Ryanair states on its site that it understands that “flight cancellations may cause distress and we will accommodate your option of choice wherever possible, while complying with EU Regulation 261/2004”. According to the airline’s own terms and conditions, you are entitled to compensation if you are “involuntarily denied boarding or your flight is cancelled or delayed by three or more hours...

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Sep 12, 2017

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Turin: Italy’s first capital makes for a fascinating city break...

Turin: Italy’s first capital makes for a fascinating city break

Florence, Venice, Rome… Italy’s major tourist cities can be stiflingly hot and crowded – especially during peak season. So why not try Turin? Often unfairly overlooked by weekend breakers, this elegant city – the first Italian capital and setting of the cult 1960s film “The Italian Job” – is packed with opulent palazzos (palaces), absorbing museums and stylish restaurants, writes Jess Bown. What to do in Turin With its huge, graceful piazzas (squares), heady mix of architecture, and numerous...

Sep 12, 2017

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What is an EHIC? The European Health Insurance Card explained...

What is an EHIC? The European Health Insurance Card explained

A European Health Insurance Card (EHIC) provides you with necessary medical treatment in the European country you are visiting, either at a reduced cost or for free. The NHS states: “The EHIC covers treatment that is medically necessary until your planned return home.” Effectively, you will be afforded the same care a resident of the host country would receive. The EHIC has been in place since 2005 when it replaced the similar E111, and for many Britons it’s a...

Sep 11, 2017

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10 of the best destinations for late summer sun...

10 of the best destinations for late summer sun

The nights are drawing in and the kids have headed back to school. But while summer may be waving us goodbye, you can still take off on holiday and squeeze the last bits of juice from the sunshine season. So, where’s still warm and toasty? Here are 10 tempting suggestions for late summer and early autumn sun… 1. Turkey Turkey is cloaked in roasting temperatures throughout summer, but by September things have calmed down. Yet there are still sizzling beach opportunities with temperatures...

Aug 22, 2017

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Should I travel to Tunisia?

Should I travel to Tunisia?

Since a spate of horrific terrorist attacks struck Tunisia in 2015, the country has been largely off-limits for Britons. Recent changes in Foreign and Commonwealth Office (FCO) advice suggests that the country could be about to open up to UK tourism again, although any progress is likely to be slow in this regard. Read on, up-to-date information on the situation in Tunisia. What is the latest advice about travelling to Tunisia? As of 26 July 2017, the Foreign and Commonwealth...

Aug 16, 2017

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The world’s best themed bars

The world’s best themed bars

In June, a pop-up Game of Thrones-themed bar appeared in Washington DC. It’s one of several watering holes dedicated to the hit show, but if you’ve had your fill of iron thrones and tankards shaped like horns, we’ve got some fantastic alternatives for some themed fun, writes Tamara Hinson. 29th Apartment, Melbourne, Australia It’s hardly surprising that 29th Apartment’s biggest fans describe it as a “home from home” because that’s exactly what it’s intended to be. Designed to resemble...

Aug 14, 2017

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10 of the best autumn city breaks

10 of the best autumn city breaks

As the post-summer blues kick in, autumn presents the perfect opportunity to get over it by getting your holiday fix with a quick city break. With that in mind we’ve rounded up ten cracking cities, both across the pond and closer to home, that really come into their own as temperatures cool and the leaves start to turn. 1. Paris Paris is a classic city break destination, and after a hot and sleepy August, the city comes alive again...

Aug 3, 2017

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Congratulations Carla and Jack! Meet TravelSupermarket’s Winning Micro-moon Couple...

Congratulations Carla and Jack! Meet TravelSupermarket’s Winning Micro-moon Couple

At TravelSupermarket we know how much a perfect getaway means to you – whether it’s a family holiday to Disneyland, a romantic break in Paris, or a honeymoon on a picturesque island. We also know that a wedding day is one of the happiest days of your life, followed by an out-of-this world honeymoon. But, we realise that sometimes in life it’s not always easy to plan a honeymoon, or even to go on one at all –...

Jul 28, 2017

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You asked: Is it safe to travel to…?...

You asked: Is it safe to travel to…?

Please note: The situation in these countries can change very quickly – you should always check the news and FCO advice before you travel In the last couple of years there have been a number of tragic travel incidents around the globe – as a result, we’ve received many questions about whether it’s safe to travel to places such as Egypt, Turkey, Tunisia and more. A lot of the countries in question have been popular with British holidaymakers, so it’s understandable...