5 reasons you need travel insurance
Tempted to go on holiday without cover? That's fine if you don't get ill, lose anything, have your flight delayed...
Lowcost Travel Group collapse – what are your rights?
On July 15, 2016, Lowcost Travel Group announced its collapse – if you have been caught up in the situation it’s important that you know your rights and the next steps available to you.
Half of Brits hit by hidden car hire fees – how can you avoid getting ripped off?
More than half of Brits have been overcharged when renting a car abroad. Find out how you can avoid paying over the odds for your holiday wheels.
5 reasons you need travel insurance...1
Lowcost Travel Group collapse – what are your rights?...2
Half of Brits hit by hidden car hire fees – how can you avoid getting ripped off?...3
From charges to change your name on a booking to a fee to print out boarding passes, extra flight charges make us see red. But a crackdown might change this. In mid-June it was announced that the Civil Aviation Authority (CAA), who govern the UK airline industry on behalf of the UK Government, was launching an enquiry into whether the charges imposed by airlines for booking, changing details and administration fees are presented in an ‘open and clear way’. For years there has been growing customer resentment at the charges imposed by airlines with Michael O’Leary from Ryanair even challenging his passengers at one point to come up with new ways to charge for optional items on board his famous blue and yellow planes. Was the airline ever serious about charging £1 to use a toilet on board? Maybe not, but sky-high charges from airlines for items such as name changes, airport check-ins and lost boarding cards have caused enough anger to finally force action. The new Consumer Rights Act, which aims to protect us from unfair terms and conditions when we book, is being used as the guidance for the investigation. This legislation is there to protect consumers from being ripped off and to ensure that when you buy something, you really do understand what you are getting into – it’s all about transparency. Which charges will the enquiry look at? The investigation will concentrate on all costs passengers can incur over and above the ‘headline price’ of the ticket. These include items such as: Name change fees Online or airport check-in fees Boarding pass re-issuing fees Administration fees to change a booking date or route Admin fees when refunding a booking. It’s also possible that the CAA may also look into items such as seat reservations, baggage costs and sports equipment fees, as well as on-board food and drink, although the full extent of the work is yet to be spelled out. How much can these extra charges cost? Some of the fees are eye-watering. If you need to change a name on a booking at the airport with Ryanair, for example, it will set you back a minimum of £160 while Monarch will take £50 off you for having hand luggage at the gate that is over the limit. Flybe will...Read More
Salou on the Costa Dorada, 10km from Tarragona, is a brilliant destination to visit with kids, writes Catherine Cooper. The beaches are stunning, the average temperature in July is 25C and, by August, the average sea temperature is the same. Where to stay with kids There are plenty of family-friendly hotels in the town – many of which have entertainment laid on for both children and adults. One of the most popular is H10 Salauris Palace, close to the beach and bars, with a huge pool and the Daisy Club mini-club for children aged four to 12. Golden Avenida Suites is also a good choice for families with older kids as each suite has two bedrooms – there are several pools including one for children with waterslides. There are also camping options galore with bungalows, mobile homes and traditional camping plots. For example, La Siesta is in the heart of Salou, while Sanguli is just outside – both have pools, mini-clubs and entertainment for both adults and children. Compare hotels in Salou Where to eat with kids A lot of Salou’s restaurants are of the burger and chips variety, so if your kids like to eat familiar food, you won’t have any problems. However, there are traditional Spanish restaurants around if you look carefully, and tapas can be a good way to encourage kids to try something new without committing to an entire plate. The Little Hampton steakhouse (26 Carles Buigas; +34 977 35 43 51) is popular with families for its friendly service and great value meals from around €10 (around €7 for the children’s menu which includes a drink and ice cream). Kids will love the fabulous burgers but the steaks are the real showstopper here. The beachside Pizzeria Goretti (Paseo Jaime I; +34 977 38 02 24) also offers great tapas (from around €4 per plate) alongside pizzas and salads from around €10 . For authentic and inexpensive tapas, the Petit Bar (6 Plaça d’ Europa; +34 669 96 87 09) is one of the most popular in Salou and frequented by locals (book in advance) and offers very generously-portioned tapas. El Trasto Taberna (Autovia Salou Tarragona 6 Frente a la discoteca Flash Back; +34 977 35 12 24) is another of the more traditional tapas bars. Don’t be put off...Read More