About Us

Travelsupermarket.com have joined forces with cruise experts Cruise118 to bring you everything you need to know about booking your cruise...

Who are Cruise118?

Cruise118 aims to deliver everything you would expect from a cruise retailer with; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great deals. Their customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. 'Exceptional' is their standard.

Cruise118 carries a wealth of expertise and experience. Its two principal directors James Cole and Mal Barritt have over 25 years experience in the travel industry and the company's management team have 50 years experience in the cruise market specifically.

Other Cruise118 group websites include: www.cruise118.com, www.sailfromuk.com, www.alaskaonly.com and www.sixstarcruises.co.uk

The Cruise Concierge

When you contact Cruise118 you will speak to one of their award-winning Cruise Concierge - they are trained and dedicated to delivering an exceptional, personalised service to you. Your Cruise Concierge will be with you from your first point of enquiry all the way through your booking (and then again when you're planning your next cruise). They do have rules to follow, but the overriding rule for each concierge is to be flexible and tailor their service to what you need, to go at a pace you want to go at and to provide the information and advice you want in the way you want it. Nothing is too much trouble.

Each of Cruise118's Cruise Concierge is an expert in, and has a true passion for cruising. Through regular training, thorough research and familiarisation trips they can provide informed, detailed and personal advice to you for each cruise line, their ships and their itineraries to ensure you get the exact cruise holiday you want.

This is their award-winning service difference, one that they are extremely proud of and one that sets us apart. Our Cruise Concierge are committed to delivering the service levels that you would expect on the ships themselves and you are guaranteed that they will do their very best to make sure that you have the most enjoyable holiday possible - nothing is too much trouble.

They do not accept bookings through travel agents so the savings they make in travel agents' commission is invested in their award-winning Concierge Service and their training to ensure you get the best, most knowledgeable service around.

Don't just take our their word for it, view their customer feedback and testimonials » read more

Award-Winning Customer Service

Cruise118 Ltd has recently proudly won the 'Online Agent of the Year' in the prestigious Agent Achievement Awards for 2009 and the New Voice Media 2009 award for 'Innovation & Customer Service'.

Your Protection

At Cruise118 your cruise holiday is safe with us as we are a member of ABTA, which offers you full holiday protection and of course peace of mind. When we book your flights we act on behalf of ATOL bonded Tour Operators only. For more information on ABTA and ATOL protection are please visit the Foreign & Commonwealth Office website.