Glad you have taken note - you won't regret the decision
By the way my complaint to the owners Tsokkos resulted in complete surprise and astonishment - according to their stats which they went to great length to list 70% of the people found the hotel acceptable. They therefore could not see what the issue was but they would if I came to stay again upgrade us from half board to all inclusive. Sadly no we will look into it, we will make a better effort, we accept what you say - just spend some more money with us and we will throw you a titbit.
In the business I am in we get rid of staff who achieve that level of performance - if that's the standard they set its no surprise that the hotel is in the condition it is
Regards