Cannot believe how bad thomson/thomas cook were. Went to Gran Canaria. 5hrs late out. They knew when we checked in but kept upping the delay time. How frustrating when the plane had not even left turkey. Leg room zero. If that was bad enough on the way home, 4hr delay again started at 1/2 hr and went up. Now I know the plane came from Gatwick. As it takes 4hrs, they know quite well that it was going to be a long delay. A lady and another person who fly's the route regularly new the details of the delay as it always appeared to be the same length. When a lady approached staff to ask why they always have delays, she was told she was lying and the planes were always on time. When on the plane, no leg room, Captain kept totaly silent. To cap it all arived at Gatwick to find 1 1/2 hr baggage delay. Dumped in the terminal and left to rot No extra staff or thomson rep.

And it was not a package tour but a regular booked flight!!!

i understand your frustration, i work for a handling agent at NCL that handles Thomson and used to hand Thomas Cook.

Predicting a flight delay isnt an exact science, there are many factors which can change the estimated time of arrival/departure, what annoys a lot of airport staff is people who expect an aircraft to be made available at the drop of a hat, which is just not economicaly possible for any airline, to have an aircraft sitting on the tarmac ready to fly at the drop of a hat.

btw. Thomson and Thomas Cook are two seperate airlines, ThomsonFly are part of the Tui Group whereas Thomas Cook aren't.