Hi Jim, and thank you for your posts, j morgan& grandson

hello seen an article at http://www.fto.co.uk/resources/latest-news/index.php?newsID=80

it list the administrators, how to make a claim at ATOL (i see you made a claim, is it with ATOL? or with the administrators)

dont know if this is of any help, just found out the details below.

the adminstrators are http://www.kroll.com/ .their webb site for customers affected by XL group of companies including travelcity direct is http://www.xl.com/CustomerInformation.htm this link is included in krolls home page. it has all the info you require and is great for somewhere to continue pushing for your claim and definatley something you have to look at.

regards

jim

I have also made a claim for a booking with Travel City Direct. Today I have been issued with a Claim Number. Does anyone know what sort of timescale we are talking about before the refund is issued? The letter says not to telephone them as this will divert resources from the processing of my claim.

I enclosed all the information requested and original bank statements. It has tasken 3 weeks to issue the claim number and I was wondering if anyone has had previous experience of dealing with CCA.

Thanks if you can help.

Hi,

What a shame! Have you read this from the Telegraph? It might come in useful!

http://www.telegraph.co.uk/travel/columnists/sophiebutler/3052903/Travel-advice-Who-owns-your-operator.html

hello

seen an article in the independant newspaper, dont know if it will help http://www.independent.co.uk/travel/news-and-advice/xl-collapse-refund-hope-for-stricken-holidaymakers-927475.html travel city direct are in this article.

another way to go is too http://www.google.co.uk/search?hl=en&q=Refunds+XL+%2F+TRAVEL+CITY+DIRECT+&btnG=Search&meta=

regards and good luck

jim

Hi There, can you please tell me, as to what my situation may be.

I booked a package holiday with travel city direct an ATOL member which has been cancelled.

I have sent off a claim form to the CAA from which i have been given a ref No for.

I've been given so many conflicting views, on my status to a refund as, i paid by debit card.

even on the CAA website it does not specify who is eligible, it says people with forward booking package

holidays with an ATOL NO, will get a full refund??

Hoping you can help................ dissapointed, Nan and Grandson.