Ask an Expert - Travel (forum)
Last post Wed, May 23 2012, 3:25 PM by caman. 13 replies.
Wed, May 23 2012, 3:25 PM
Joined on Wed, May 23 2012
I had even worse experience. I booked a ticket from London to San Francisco through them. Firstly, I was informed by the airport staff when I arrived Heathrow that my ticket was properly issued, and I was suggested to contact Holiday Genie immediately. Secondly, I called them hundreds of times, but no one picked up the phone. So I had to purchase a new ticket on the spot. Thirdly, I sent a detailed report to Holiday Genie when I returned to the UK. Once again, I waited three months until they replied me. I also sent them a Pre Action Letter to indicate them that I was really annoyed and was considering to file a lawsuit against them. Finally, my suggestion is STAY AWAY from this bunch of horrible people. Buy your tickets from a professional and reliable agent!
Sun, May 02 2010, 8:58 PM
Joined on Tue, Apr 27 2010
I wasn't able to pre-book my seats from here to Paris, but managed it from Paris to New York and from New York to Paris. Will give them a call tomorrow to make sure all is okay.
Tue, Apr 27 2010, 9:20 PM
Joined on Tue, Apr 27 2010
I have just booked tickets through them (just flights) as they were slightly cheaper than other places. Though I am now really worried after reading reviews. I checked the airlines website. We are able to select our seats for the flights between Paris and New York but not to get to and from Paris.
Does anyone have any advice on what I should do? I am now really worried that I'm not going to get to go and lost all that money.
Fri, Feb 05 2010, 7:13 AM
Joined on Fri, Feb 05 2010
Ok I'm unhappy now, I just want to book my Honeymoon and I thought Money supermarket would be the best place to find a holiday when I see this researching Holiday Genie:
I've just read this thread, entirely unsurprised. I work in the travel industry, and trust me this is just the tip og the iceberg. These guys are notorious, there are 3 or 4 companies all working in similar locations who between them, buy and sell seats between each other. If you are lucky enough to get a confirmed booking with these criminals, then particularly over christmas and new year the chances are that the seats will have been 'cheated' to be made available. You see there are ways to book seats that effectively aren't there, this is done by cowboy companies like Holiday Genie (and all their associate companies) to book seats and more importantly take your money. If the airlines find this going on, then the only people that suffer ultimately will be you. My advice is don't use them. Like I said I work in the industry and know an awful lot about these guys, some of which I'm just not allowed to post. If they're offering seats over peak dates, i.e xmas/new year that no one else seems to have then it's 99% guaranteed that they've busted the system to get them and if the airline finds out, then they'll just cancel your flights, end of story. This problem is one of the main reasons that flights are overbooked, because idiots like these won't play with a straight bat. If it helps you all to know, when you book any flight with any airline anywhere in the world any time, every travel agency sees THE SAME AVAILABILITY. It's a live system. So if holiday genine or their associates are offering something others don't have then this is how they do it. If anyone wants to know anything else, let me know. I'll be happy to answer any questions you have, if I can!! Stay away from these guys, it's just a matter of time before the inevitable happens. You get what you pay for in this life, if it seems to good to be true, it probably is!! Cheers Rob"
Can somebody just give me a straight forward answer - Can I use this company without fear of being ripped off or scammed or getting my flight refused?- YES or NO?
Tue, Feb 02 2010, 4:43 PM
Joined on Thu, Dec 24 2009
Do not use this lot, they will rip you off. I booked a flight with them, and they took it upon themselves to extract more funds from my card two days after I returned. After complaining to them they said that they would give a refund, but weeks later there is no sign of it. Messages left on the answer-phone of the operative I’m dealing with are not returned, emails are ignored, and on one occasion I had the phone put down on me when I asked for a person’s name. I sent a recorded delivery letter to the Director of the company explaining the situation and giving them time to sort it out; this has also been ignored. I’m currently going through the process of reporting them to the police, trading standards etc. I’m surprised they are still allowed on this website.
Mon, Jan 11 2010, 3:57 PM
Joined on Fri, Mar 02 2007
Just to confirm Alans post, Holiday Genie are indeed legitimate. We have a creditation process here that all companies must go through before appearing on travelsupermarket.com.
Fri, Jan 08 2010, 7:52 PM
Joined on Fri, Jan 08 2010
I have been looking at a holiday operator site called HolidayGenie.com and was hoping that you could advise whether or not they are a reputable company. I am looking to book a package deal to orlando but am a bit nervous as i have never heard of them before. I was a victim of an internet scam last year so am quite apprehensive about using someone i've never heard of.