hi jim,i have had an offer over a week ago of £237 from the on holiday group but i havnt recieved anything as yet.this saga has taught me a very good lesson and i will be very careful in future when booking my accomodation.thanks jim for your advice,you have been a gem.concannon

sorry to you concannon and nirus, dont want to bore you with a reply in your inbox.

i have to post.

i was hopefully expecting a reply from the PA to a the CEO of quickrooms.com, explaining their company policy and at the same time addressing customer enquiries.

with no reply to this forum from them, i am dissapointed.

for all of you who are thinking of booking with quickrooms dare i say much more (i cant) and won't, good luck with your booking with them and hopefully your holiday accomadation is up to your expectations.

jim

Hi Jim,i dont think it will do any good getting in touch with either Quick rooms or Global travel because they said it had been passed to the On Holiday group and they were waiting for a reply from them.The On Holiday group are the people i was put through to while i was on holiday and it was them who said they couldnt find me alternative accomodation but if i found something myself they would put 279 euros immediatly into my bank.Im still waiting.Thanks for your concern but i think all i can do is wait for them to decide.thanks again,Concannon

hello concannon

the lady i replied too (claire sumner) is the PA to andrew botterhill, company CEO of globaltravelgroup.com part of quickrooms.com

i will see if the forum community editor can give you my email address if you wish, as i have a new contact email address for quickrooms you can try, rather than publish it here on the forum, i could send it to you.

regards

jim

Hi Jim,.Ive emailed John Hinchliffe again this week but i have not recieved a reply.It makes me very annoyed when they cant even acknowledge reciept of your emails Its been almost five weeks now.I will let you know as soon as anything happens Concannon

hello concannon & nirius

hope youve heard something by now concannon and did you have a good holiday nirius.

i have just recieved a reply from claire at globetravelgroup.com i will not publish her full reply, but will paste my reply below. its self explanitory.

dear claire sumner thank you for your reply even though it's 13 days to late. i would like to reply to a few of your points.1. you state forums are by their very nature there for the public to voice their opinions and again are not necessarily representative of the true facts.one, the opinions of your customers are in fact the opinions of what they persive to be a representative of the true facts to them and them only. i think we can both agree that on occasons there will be times when there is a conflict between agents (your company) and your client (the customer) this is just a fact of life.2. the point you make about principal status and my misundertanding of this, see the report at http://www.travelweekly.co.uk/Articles/2007/06/07/24472/analysis-what-does-principal-status-mean-to-agents-7-jun.html what are your thoughts on this? do you take the view of hotels4you.com sales director John Harding, whose company has opted not to take principal status, argues a company's actions should be the most important factor in an agent's decision to book."Putting our money where our mouth is says much more than saying you are the principal and doing the minimum," he said. In his view, Hotels4U's liability policy covering health and safetyissues, personal injury and death is both substantial and satisfactory cover for holidaymakers. "Contractually we do not provide liability but in essence we will do whatever we have to, backed by a substantial insurance policy covering all of our 13,500 hotels," he said.He argued the term 'principal' is not enough to indicate precisely what a company would do if something went wrong during a holiday. "There are no minimum criteria to be a principal you just have toaccept liability," he claimed.does you company echo the thoughts of john harding "There are no minimum criteria to be a principal you just have to accept liability," he claimed. i would be grateful for your companies policy?3. you state "i trust you will not be publishing any further misguided comments in this regard" i would like you to state the misguided comments i made, is it the one about quickrooms bookings are not secure. if you look at the forum you will see i did not make this statement! if anything i made a statement on the forum it reads "if anything we can inform others of your case. just as a footnote there will be many who have had very good service and a happy holiday from quick rooms. it may be the case that you are unfortunate that it just happened to you and not the majority". is my comment misguided?i would appreciate if you could investigate fully statements made on the forum before i consider whether your comments are defamation, a false accusation of an offense or a malicious misrepresentation of my words or actions. also in my original email to you, i asked for you to reply to the questions put by forum members, as yet no reply has yet been given by yourselfslast but not least i will continue to comment and hopefully advise or not on any posts. again this forum is a public forum where people can voice their opinions that are not representative of the true facts. maybe you can tell me the true facts? i will be posting my reply to you in the forum thread but will not publish your email address or your reply to me.regardsjames hendersonsorry folks, when i copy details from an email sent it appears to look as if its joined up writing, hope you all get the just of my reply (tried a few times to sort it, but to no avail) must be something with the http language.

hello concannon

sorry to hear they are all passing the buck. after your last comment i sent a general email to quickrooms just mentionioning the dicussion on this forum without mentioning any names etc.... i sent it too quickrooms fao andrew botterillave CEO. ive pasted it below and guess what ive had no reply also, what a suprise. i will have a wee think and see if i can come with any other ideas and get back to you (if this is ok by you)

regards

jim

Saturday, 8 November, 2008 7:16 PMFrom: "james henderson" ******************@yahoo.co.uk>To: customerservicesATquickrooms.com

dear andrewi would like to introduce myself firstly, my name is james henderson and currently a forum member at http://www.travelsupermarket.com/ member name jim3h01i replied to a post very recently at http://www.travelsupermarket.com/community/forums/t/quickroomscom-27229.aspxthere are a few comments about the good and bad points about your customer service. i would greatly appreciate your comments on the forum about the service you have provided to your customers. i would like to think you are pro-active when it comes to answering customer queries and at the same time sorting out their problems they have with your company.we all know that good publicity is a great advert for quickrooms, but bad publicity is not ideal, unfortunatly there has been a few on the leading comparrison site travelsupermarket.com. (the market leaders).last but not least i do not work for the above site in any capacity and do not speak on behalf of them. i only post in the hope of helping someone with any questions they have on travel.i would be be grateful andrew if you could relpy and hopefully reassure us of your companies commitment to excellant customer service.i look forward to your speedy reply. if no reply is given by yourself, my understanding then is that your company allegedly does not wish to entertain customers concerns about booking with your firm. james henderson

Hi Jim,I thought i would just keep you up to date with whats happening.I emailed the chief executive and never recieved a reply so i phoned Quickrooms again and they told me it had been passed on to a man called John Hinchliffe atGlobal travel.A couple of days ago i recieved an email from him saying he was waiting for a reply from the On Holiday group.so i have gone in a complete circle.To begin with i phoned the On Holiday group who told me it was nothing to do with them and told me to get in touch with Quickroom.Quickrooms then passed it on to Global travel who now are waiting for a reply from the On Holiday group.i think its just a case of passing the buck and no-one will take responsability.I will let you know the outcome if ever there is one. Concannon

Hi Concannon,

I'm staying at the hotel I originally booked through Quickrooms. The problem was the hotel had overbooked, so they cancelled my reservation, but I managed to get in for one week by speaking to the manager directly. Quickrooms took this arrangement to their suppliers, who apparently capitulated and put me in the Halomy for the full 12 days...

If you're not had a reply, call customer services on 01992783000 opt 2 - both agents I spoke to were very good, so hopefully you'll get more joy through them.

Thanks for starting this thread in the first place - best of luck!

Carl

hi carl,im sorry to hear what has happened to you but i cant tell you much as i havnt recieved any reply from either quickrooms or global travel.what company did you book with?i hope you get things sorted out so you can have a good holiday.concannon

hello carl

have a great holiday

jim

Problem solved.

Having emailed Quickrooms customer services about my half-and-half deal with the manager of Halomy, Quickrooms customer services took this to their supplier 'On Holiday Group', who have reinstated me at the Halomy for the entire 12 days. Success!

Why it took this to prompt their action after two days of teeth-pulling and wrangling, I just don't know.

Jim, many thanks for your support - it's very much appreciated.

I'd also like to praise the customer support team at Quickrooms, who coped with this situation very well, despite terrible company policies that penalise the customer and offer no protection from being left without a room two days before travelling!! They were very professional and seemed to geniunely care, so many thanks to them too.

Having said that I would not book with Quickrooms again, and warn others that Quickrooms bookings are not secure, either before arriving or during your stay.

Right, I'm off on holiday now, and hopefully I'll have a room waiting for me..

Carl

hello carl

found a lovely hotel within your price range and looks superb

the availability is OK and the price is £186.12 for a single occupancy, 6 nights, 1st night the 6th at the hotel Kanabesh in na'ama bay and room has a see view right on the beach.

regards

jim

hello carl

will get on it now and get back to you soon. na'ama bay is in Sharm El-Sheikh? so hotel in na'ama bay check in 6th for 6 nights check out 12th.

speak to you soon

jim

Hi Jim,

Thanks for getting back to me so quickly. I only booked a hotel through them - a single room for just me, in the Halomy on the west edge of Na'ama bay, check in thursday 6th, check out tuesday 18th. I paid £172 for 12 nights, which is amazing I know - a little too good to be true perhaps...

I must be in Na'ama bay as i'm doing diving courses in this area. They offered me the Al Diwan, which is awful, and miles away so would cost hundreds of pounds in taxis to/from dive centre!

Customer service are very nice and motivated - I'll give them that. They are helping in that they are contacting their suppliers, who are apparently contacting their suppliers... a long chain with absoution of responsibility at each stage. We're all still waiting to hear back from the end of the chain, and I fly out in less than 18 hours. They also mentioned my contract was with the suppliers, not them, so while they'd help reclaim compensation, it would come from the hotel, not them... how this is legal I'm not sure.

I've managed to persuede the manager of the Halomy to give me 6 nights in Al Diwan, then 6 nights in Halomy. If you could find me Na'ama bay accomodation for the first 6 nights, I'd be forever in your debt! Don't mind paying up to £30/night. I've found one for £50/night at the Noria, but this is very pricey for me.

Anything you could do to help would be amazing.

Many many thanks,

Carl