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November 5, 2018
By Steph Marinkovic
Travellers flying with Ryanair soon, take note! You will have to be careful checking in this week, as the budget carrier plans to temporarily shut down its website and mobile app between 5pm on Wednesday, November 7 and 5am on Thursday, November 8.
The carrier says both platforms are out of action for 12 hours due to system upgrades, but the airline will not play nice if passengers miss their check-in window as a result.
Ryanair has confirmed that customers will still be required to pay the £55 desk check-in fee if they miss the online check-in window.
The carrier opens check-ins 48 hours before a flight for passengers who have not purchased a seat. Check-ins close two hours before take-off.
A spokesperson for the company has advised passengers to get in early to ensure they don’t take the financial hit.
“Customers travelling on Wednesday or Thursday should check in for their flight on Tuesday 6th November,” says Ryanair’s head of communications, Robin Kiely in a statement.
If you’re worried about missing your check-in window because the Ryanair website is down, you can purchase a seat. Standard seats can be reserved from £4 per flight and paying this charge will allow you to check-in 60 days in advance of your flight, giving you the chance to check in now.
However, you will still be able to check in for free for your Thursday flight as long as you do so before 5pm on Wednesday.
The airline have reassured customers that the inconvenience will improve user experience on the website in the long-run.
"We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe's largest travel website,” the statement reads.
In addition to the check-in service, all new flight bookings and changing current booking also will be unavailable over the 12 hours.
The outage comes just weeks after the carrier announced new baggage restrictions.