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Last updated Wednesday, August 13, 2025
We (Holiday Extras Limited) will protect and respect your privacy and personal information. This document explains how and why we collect and use it. We may change this page from time to time, to reflect how we are processing your information. We only use your personal information for the purposes listed. If we need to use it for something else, we'll let you know. Any changes we may make to our Privacy Policy in the future will be posted on this page.
Contact details (name, address, email, telephone number, age)
Contact details (name, address, email, telephone number, age)
Online information (IP address and device)
Payment information
Booking information
Contact history (what you have said to us)
Contact details (name, address, email, telephone number, age)
Contact history (what you have said to us)
Contact details (name, address, email, telephone number, age)
Booking information
We do not knowingly collect any personal information from children under the age of 16. If you are aged under 16 please ask your parent or guardian’s permission before you provide any personal information to us. If you are booking insurance and you provide us with information on a person who is not yourself or a person who is under the age of 16, then you will ensure that you have their consent to provide us with their information or you are able to provide consent on their behalf.
As part of processing of your personal data, decisions may be made automatically. We have two examples of doing this.
When booking we use your data to make sure you are who you say you are. If your data is inconsistent with your previous submissions; or you appear to have, on purpose, hidden your true identity we will prevent you from booking with us.
To calculate premiums for pre-existing medical cover. We use a processor to work out a risk score for us. Verisk is the organisation that helps us here and is used across the industry by other insurance providers. Verisk will make some automated decisions about you which will be based on comparing you with other people.
You have a right to challenge these automated systems.
We only use and share personal information for the reasons it was originally collected, and for reasons which are directly related to one of our products or services.
We will share your personal data with our supply partners in order to provide you with the products you have booked with us. For example, we will share your name and car registration with a car park. We only share what is necessary.
We collect medical information from customers who book travel insurance with us. We will share the policy information, including the medical information, with our underwriters, one example being if a claim is made. This is essential in order to process the claim.
We may also share your information in the following situations:
We work with a large number of partners who use our websites to service bookings. You may find you were directed to our websites from one of these partners, for example, a holiday provider or an airline. In these situations, we may share booking information with that partner. Often, with these partnerships where you are directed from one website to another, there are two privacy policies. We make ours visible throughout your booking journey so it is easy to know when we are collecting any of your personal data.
We may share your personal data with other members of the Holiday Extras Group.
We try our best to help you with your trip planning, and one way we do this is by offering relevant products for your trip. Some of the products we offer online are from one of our partners. If you book any of these products, we are not collecting your personal information directly, and our partner’s privacy policy will apply. If you make a booking with these partners, you are still a Holiday Extras customer and we will be shared into your booking information. This is so we can manage our partnership effectively and continue to help you with your trip.
These products are:
| Attraction Tickets | Attraction World Limited, registered in England 5346727 |
| Taxi Transfers | Taxi to the Airport Ltd, registered in England 08924264 |
| Cruise Excursions | Cruising Excursions Limited, registered in England 07567208 |
| Car Hire | Booking.com Transport Limited, registered in England 05179829 |
We may share your information with third-party service providers who provide services or functions on our behalf. For example, credit card processing, customer service, business analytics, fraud prevention, advertising and serving you with advertising that is tailored to your interests. But don't worry, these third-party service providers are required to protect your personal information in the same way as we do and are not allowed to share or use information for their own purposes.
We will take the necessary measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. When you provide your personal information through our website or our mobile app, it is transmitted across the internet securely using high-grade encryption.
We have high security standards in order to protect your payment card details and are a “PCI DSS” (The Payment Card Industry Data Security Standard) approved organisation.
If we need to disclose your personal information to other businesses, we require that business to have appropriate measures in place to protect your personal information.
Your personal information will be held in our systems, located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Policy or for other purposes approved by you.
We’ll hold on to your information for as long as you have your account if you have one. We will need to store your information if you have an upcoming booking as we need be able to provide the services to you and support you with any enquiries if you contact our customer team.
In most cases, we will keep your personal information for seven (7) years following your last trip unless we are required to keep it for longer due to business, legal or regulatory requirements.
If, having registered for any of our services, you do not use them for a time we may contact you to check you’re still happy to receive communications from us or remove your personal information.
Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information on how Holiday Extras use cookies please read our Cookie Policy.
You are entitled to see the personal information we hold about you. We will provide this information free of charge but we may charge a fee to cover our costs if the request is extensive.
Please fill in our form with the subject “My data request” including the following required information:
From the date that we receive all of the required information, we aim to complete your request within one month. We will try to do it quicker but we cannot guarantee that this will be the case.
We will pass your request on to any third parties if you would like us to.
You are entitled to correct personal information we hold about you that is inaccurate. You can do this easily via your account if you have one or via the manage booking links found in your email confirmations.
In certain circumstances you are entitled to ask us to delete the personal information we hold about you. If you have an account and want to close delete it, please read our FAQs or contact us.
In certain circumstances you are entitled to request that we move, copy or transfer your personal information.
In certain circumstances you are entitled to ask us to restrict our processing of your personal information. For example if you believe the personal information we process about you is incorrect you can ask us to stop processing it. We make it super easy for you to update the information we hold about you on any booking you make with us.
In certain circumstances you are entitled to object to Holiday Extras processing your personal information. For example you can object to being part of our members club and receiving special offers by email. You can update your communication preferences directly from your online account or via the unsubscribe links at the bottom of all marketing emails.
To make enquiries or exercise any of your rights please contact our Customer team, details found in the contact section below.
You can also contact Information Commissioner's Office (ICO) which is responsible for making sure that organisations comply with the law on handling personal information.
Any personal information processed by Holiday Extras in connection with this Privacy Policy is controlled by Holiday Extras Limited, which, for the purpose of the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) General Data Protection Regulation ((EU) 2016/679) or any applicable laws, regulations or secondary legislation relating to privacy or data protection is considered to be the data controller.
If you have any questions or comments about our Privacy Policy, or wish to contact us to exercise any of your rights please contact:
Customer Experience
Holiday Extras
Ashford Road
Newingreen
Hythe
Kent
CT21 4JF
or
This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.
If you can find exactly the same product cheaper within 24 hours of paying for your booking with Holiday Extras, we will match the price by refunding the difference - the few applying terms and conditions are listed below.
Reclaiming your money is really easy. Simply take a screenshot of the competitor quote and fill out this form and we will get back to you within 3 days.
Airport Lounge
Give yourself a hassle-free start to your holiday and relax in a secluded lounge, away from the crowded terminal, while taking advantage of complimentary drinks and snacks, magazines, and newspapers. Available at airports across the UK.
Fast Track
Why not beat the time queueing before you reach your departure gate by booking Fast Track passes? Fly through security by stepping into the VIP Fast Track lane and we’ll have you on your way in no time.
Airport Hotels
Our airport hotels offer the ultimate convenience, combining comfort with proximity to the terminal. Save on unbeatable packages with parking included or room-only. For a seamless start to your trip - relax, recharge, and enjoy an airport hotel.
