- Cookie Policy
Cookie policy
Who are we?
We are TravelSupermarket, a wholly owned subsidiary of Ice Travel Group Limited ("ITG"). ITG is a joint venture between Moneysupermarket Group, the majority owner, and Palatine Private Equity, combining the TravelSupermarket and Icelolly.com businesses. The Moneysupermarket Group includes CYTI, Decision Technologies, MoneySuperMarket and MoneySavingExpert (all operating in the UK), who each have their own Cookie Policies. For the purposes of this Cookie Policy, reference to "we", "us", "our" or "Site" is to TravelSupermarket.
Summary
You can rest assured that your personal information is treated with the utmost care. We recommend that you read our Privacy Policy, which details how we may use your personal information and the circumstances in which it may be shared.
Moneysupermarket Group includes the brands MoneySuperMarket.com, TravelSupermarket, MoneySavingExpert.com, Decision Technologies and CYTI who each have their own Cookie Policies. For the purposes of this Cookie Policy, reference to "we", "us", "our" or "Site" is to TravelSupermarket.
A cookie is a small information file that is downloaded to your desktop or device when you visit a website. The term cookie can be described by an array of files, for example pixel tags (these tend to be small blocks of code on a webpage or email that place cookies), mobile device identifiers and web storage used in desktop software or mobile software.
Cookies are harmless and can help improve your experience when using a website because, among other things, they help us to:
- Understand your browsing habits;
- Respond to you as an individual by tailoring our operations to your needs, likes and dislikes by gathering and remembering information about your preferences;
- Track your navigation through our Site so that we are able to monitor which pages you find useful and which you do not; and
- Understand the number of visitors so that we can analyse data about web traffic, which helps us improve our Site.
(1) Essential
We use the following types of cookies for business and fundamental purposes that are essential to our Sites. Here’s why:
- Certain cookies enable our Sites to function and can't be switched off in our systems. You can't decline these cookies because our Sites wouldn't work as a result.
- Cookies which allow us to recognise and count the number of visitors, where they've come from, and track how visitors move around our Site when they're using them. These also help to improve the way our Sites work (for example, by ensuring that you're finding what you're looking for easily). The data that's stored in these cookies is collected and then aggregated and is therefore anonymous.
- Cookies allow us to recognise you when you return to our Site. These cookies are only used to help improve your onsite experience by enabling us to personalise our content to you, greet you by your name and remember your preferences (for example, your choice of language or region).
- Cookies which allow us to confirm a sale or process a transaction on our Site. Without these we are unable to operate as an e-commerce business.
- To investigate and resolve complaints or issues on our Site, this may be due to a transaction, or a display error. In some instances, we may use the data from cookies to identify issues with our Site, either from complaints or diagnostics.
- Review and test new functionality on our Site to make sure that it's working properly.
You can find more information on individual cookies we use on our Site, the purposes for which we use them and cookie lifespan in the table below:
| Name | Brand | Duration |
|---|---|---|
| web-session-id | TSM | Session |
| Cloudflare | TSM | 365 days |
| signup-notify cookie-policy-accepted | TSM | 1 Year |
| web-session-id | TSM | Session |
| source | TSM | Session |
(2) Non-Essential
Some cookies are considered non-essential. We’ll only use these cookies if you’ve given your consent for us to do so, these cookies can be classified as follows:
Analytics & Tracking – we use these non-essential cookies to understand how you use our web pages and services while on our Site. This data is used to measure how many users visit each page, and what options they click on. The cookies may be cross functional.
Performance & Testing – we use these cookies to improve your experience and to make sure that our Site are running smoothly. They will also be used to test new features that may be used in the future.
Advertising – we use these cookies to pick and place adverts that we think you’d like to see, alongside our partners. They also let us measure how effective they are by checking the types of adverts and how often they’re shown, as well as how you interact with them.
You can choose to accept or decline these cookies. If you choose to decline, this may prevent you from taking full advantage of our Site.
The cookie table below sets out the different non-essential cookies we use on our Site, their classifications, and cookie lifespan:
| Name | Brand | Duration | Classification |
|---|---|---|---|
SendInBlue (SIB) | TSM | 396 days | Advertising |
Adverts | TSM | - | Advertising |
Doubleclick | TSM | 550 days | Advertising |
Awin | TSM | 30 days | Advertising |
Bing | TSM | Session > 2 years | Advertising |
TSM | 180 days | Advertising | |
Google Ads | TSM | 90 days | Analytics & Tracking |
_msuuid_nixe9oroo0 | TSM | 365 days | Analytics & Tracking |
_msuuid | TSM | 365 days | Analytics & Tracking |
userId | TSM | 20 years | Analytics & Tracking |
Google Analytics: | TSM | 730 days | Analytics & Tracking |
optimizelyEndUserId | TSM | 7 months | Performance & Testing |
Most cookies are deleted as soon as you close your browser; these are known as session cookies. Others, known as persistent cookies, are stored on your device either until you delete them, or they expire. For example, the cookie used to keep you signed into your account expires after 90 days. Every time you visit our Site, for example, you will be kept signed in for a further 90 days.
We also work with Third Parties to provide you with services through our Site and to help provide customised advertising and other content to visitors to our Site. Some of these Third Party cookies are essential for our Site.
The named Third Parties listed below are used to record your visit to our Site, the pages you have visited and the links you have followed. We’ll use this information to make our Site and the advertising displayed on them more relevant to your interests. If you don’t allow these cookies, you’ll not experience our targeted advertising across different websites as a result.
1) Twitter:
Twitter is a social networking service which allows users to post and interact. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Twitter.
Privacy contact - https://twitter.com/en/privacy
2) Facebook:
Facebook is an online social media and social networking service. Cookies are used to measure the performance of the ads and to deliver targeted marketing on Facebook.
Privacy contact - https://www.facebook.com/full_data_use_policy
3) Google Ads:
Cookies are used to measure the performance of the ads that we pay for on Google Ad Words. We also use cookies to deliver targeted marketing on Google Ad Words.
Privacy contact - https://support.google.com/policies/troubleshooter/2990837?hl=en
4) Bing:
Bing is an advertising platform that allows us to buy adverts on Bing Search. We use cookies to deliver targeted marketing on Bing Search.
Privacy contact - https://privacy.microsoft.com/en-gb/privacystatement
5) Awin:
Awin operates an affiliate marketing network. Awin saves cookies on the end devices of users that visit or use websites or other online products provided by advertisers and publishers working with Awin. It's essential for our Sites.
Privacy contact - https://www.awin.com/gb/legal/privacy-policy-gb
6) Cloudflare:
Cloudflare uses cookies to maximize network resources, manage traffic, and protect our Customers' sites from malicious traffic. It's essential for our Site.
Privacy contact - https://www.cloudflare.com/privacypolicy/
7) SendInBlue (SIB):
SIB is an advertising platform. We use cookies to deliver targeted marketing with SIB.
Privacy contact - https://www.sendinblue.com/legal/privacypolicy/
8) Criteo:
Technology provider enabling advertisers to target an advertisement to a user that has visited their website or interacted with a different advertisement in the past.
Privacy contact – http://www.criteo.com/us/contact-us/customer
We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit. The purpose of these cookies is "behavioural advertising" (also known as "remarketing"), which is a means of showing you relevant products and services based on what you appear to be interested in. If you'd like to opt-out of behavioural advertising, please go to the Network Advertising Initiative website for guidance and more information.
You can manage your cookie consent preferences by clicking the 'manage your cookies' link in the footer to our Site here.
You can also stop cookies from being installed onto your desktop or mobile by configuring your web browser to accept them or opt-out. We have provided guidance in the table below on managing your cookie preferences on various web browsers.
Desktop Operating Systems | Mobile Operating Systems | ||||
Browser | Windows | Mac | iOS | Android | |
Internet Explorer | Choose Tools | Choose Preferences from Explorer menu | Choose Mobile Settings | Tap menu (three dots) icon in bottom right | |
Mozilla Firefox | Choose Preferences from the Edit menu | Choose Preferences from the Edit menu | Choose Mobile Settings | Tap menu (three dots) icon in top right | |
Safari | Choose Preferences from Explorer menu | Choose Preferences from Explorer menu | Choose Mobile Settings | Not available on Android | |
Google Chrome | Click the spanner icon on the browser toolbar | Click the spanner icon on the browser toolbar | Choose Mobile Settings | Tap menu (three dots) icon in top right | |
Please be aware that restricting certain cookies on your desktop web browser or for our mobile app can result in difficulty when navigating our price comparison tools and other services available to you on our Site.
Our Site use both first and Third-Party cookies as a security measure to protect against fraud and abuse, and to help identify irregularities in online behaviour. These may include cookies written with Flash technology. You can manage Flash cookies using the Settings Manager for Adobe Flash Player. Although we do not recommend taking such action, this tool enables you to disable the use of Flash cookies or limit activity to specific domains. You can access the tool by right-clicking on any Flash content displayed on your browser and selecting 'Settings' or 'Global Settings' from the drop-down menu.
We aim to keep the cookies information provided to you as accurate as possible and use all reasonable efforts to review and update the details. It’s possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social media platforms (such as Facebook and Twitter) change their cookies regularly. This won’t be reflected in our cookie policy straight away.
If you require any further information on cookies including how to see what cookies have been set and how to manage, delete and turn them off, please visit www.aboutcookies.org or www.allaboutcookies.org.
Please note these are external websites and we’re not responsible for the accuracy of the information provided to you on these sites.
Updated September 1, 2021
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