Our service is free and we can offer you products from a range of providers for travel insurance. Although we won't be offering advice or making a recommendation, we try to provide you with all the information you need to help you decide on the right policy for you.
What to do if you have a complaint?
We of course hope you never find cause for complaint, but should you need to register a complaint, please contact us by one of the following methods:
In writing – Complaints Manager, MoneySupermarket, MoneySupermarket House, St David’s Park, Ewloe, Flintshire CH5 3UZ
By phone – 0333 123 9879
Email – complaints@Moneysupermarket.com
If you can’t settle your complaint with us, you may also be able to refer your complaint to The Financial Ombudsman Service. Further details will be provided to you when you contact us.
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we can't meet our obligations. This depends on the type of business and the circumstances of the claim.
- Insurance arranging is covered for 90% of the claim, without any upper limit
- For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit
Further information about compensation scheme arrangements is available from the FSCS (www.fscs.org.uk)