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The main reason we process your personal data is to provide you with the Services that you request from us (see section 4 below). For certain purposes set out in section 5 below, we may share your personal information with members of our Group, our partners, service providers and regulatory or governmental bodies. We will only hold your personal information for as long as necessary to fulfil the purposes for which we hold that personal information.
We are TravelSupermarket, part of the Moneysupermarket Group which includes CYTI, Decision Technologies, MoneySuperMarket and MoneySavingExpert (all operating in the UK). We all take your privacy very seriously.
Travelsupermarket Limited (company number 13240884) is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Its registered address is Moneysupermarket House, St David’s Park, Ewloe, Chester, CH5 3UZ. If you have any queries relating to our use of your personal information, if you want to contact our data protection officer or if you have any other related data protection questions, please contact our Data Request Team at email@example.com or write to our Data Protection Officer at Moneysupermarket House, St David’s Park, Ewloe, Chester, CH5 3UZ.
2.2. From our partners - If you purchase a product from one of our partners whose products are shown on our Site then they may send us information they hold relating to the product(s) you have purchased. This allows us to track sales and improve our Services.
2.3. From our channel operators - whilst the majority of the channels on our Site are run by us, some of our channels are designed, maintained and/or run for us by our trusted channel operators. We may receive your personal information from our channel operators and use it in accordance with section 4 below. Where our channel operators collect your personal information on a channel which is maintained by them, they will be acting as the data controller of your personal information. You can see a list of our channel operators including a link to their privacy policies here.
2.4. From our suppliers - We will sometimes use other companies to collect and process your personal information on our behalf, for example we may use IT service providers or market research agencies. Where we use third parties we will make sure that they commit to keep your information safe.
3.1. We collect and process limited personal data from you when you use the Site. The personal information we may collect when you use the Services may include your email address and postcode if you sign up to receive emails from us. We use this data, to provide your travel deals and travel tips.
3.2. In the course of providing the Services to you, we may also store information about how you use our Site, for example, the pages viewed, the website from which you came to visit our Site, changes you make to information you supply to us, details of the quotes you request and your transactions.
3.3. We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or legal guardian to provide us with your personal information.
3.5. We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and Site, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
3.6. In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Site. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Site.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We may use your personal information:
4.1. to enable you to access and use the Services including:
4.1.1. passing it to our partners including companies whose products or services are included on our Site, with a view to them providing you with an online quote. When our partners use your personal information to provide a quote they will act as data controllers of your personal information – you can see links to lists of our partners in section 5.1.3 below;
4.1.2. to process a transaction between you and a third party;
4.1.3. to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased; and
4.1.4. to enable you to share our content with others, e.g. by using any 'Email a friend' or 'Share this' functionality on our Site.
4.2. to communicate with you, including some or all of the following:
4.2.1. sending you information about products and services which we think may be of interest to you – We will only send you this information if you give us your consent for us to do so. We will contact you via email or by other electronic means such as via social and digital media - this may include new product launches, newsletters and opportunities to participate in market research;
4.2.2. sending you a confirmation email of your quote - when you obtain a quote with us, you will automatically be sent confirmation of your quote by email so that you have a record of it and can easily retrieve your quote in the future;
4.3. to personalise and improve aspects of our Services including to improve our recommendations and insights. The information we collect helps us tailor our content and improve our suggestions to you and other users about products or services that may interest you or them.
4.4. for research, such as analysing market trends and customer demographics - If you’ve given us permission, we may contact you to ask you to assist us with market research by asking you questions about the Services and asking you if you would like to complete a review of the Services. We may sometimes ask market research companies to contact you on our behalf.
When you use any of our Services, we may disclose your personal information to the following parties:
5.1.1. other members of the Moneysupermarket Group in accordance with section 4;
5.1.2. our channel operators – When you use the Services we may share your personal information with our channel operators for them to use it in accordance with section 4 above. Where our channel operators collect your personal information on a channel which is maintained by them, they will be acting as the data controller of your personal information provided in relation to a quote. You can see a list of our channel operators including a link to their websites here.
5.1.3. our partners including companies whose products or services are included on our Site:
You can see a list of our travel partners here.
5.1.4. Where permitted or required by law or regulation, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account in order to comply with legal or regulatory requirements for example:
18.104.22.168. if required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency;
22.214.171.124. if necessary in connection with legal proceedings or potential legal proceedings;
126.96.36.199. in connection with the sale or potential sale of all or part of our business; and/or
188.8.131.52. if we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
5.2. How do our partners use your personal information and who might they share it with?
In order to provide you with a quote, our partners may exchange information about you with other companies and/or carry out checks with various databases. Our partners act as data controllers in respect of this use of personal information and we are not responsible for it. We have set out below some of the common ways they will share your information:
5.2.1. Some of our partners will use your personal information to assess your circumstances (including information about any third party who is named on the policy) and verify the information that you have provided before providing a quote to you;
5.2.2. Some partners may carry out checks against data they already hold on you, (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with insurers in order to determine your premium;
5.2.3. Some of our partners may also check public and private higher education sources to obtain information about your educational background; and
This information exchange allows our partners to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent claims. Our partners may also use the data relating to your quotes and your personal information to create and improve the products and services they offer and to develop and improve their processes, credit risk systems and policies, so they can better meet the needs of their customers.
6.1. Performance of a contract - In order to provide you with the Services and manage your account we will: (i) search the websites of our partners to get you the best quotes and/or access information required to provide you with the relevant Service from our third party partners (as described herein for the relevant Service); (ii) process any transaction between you and a third party; and (iii) manage, run and administer your account. When we do this we are processing your personal information because it is necessary to perform the contract that we have in place with you to provide you with our Services.
6.2. Consent – We will only send you certain marketing emails or alerts if you have confirmed that you are happy to receive this material. Where we have asked for your consent, we will only collect and process your personal information if you have given your consent for us to do so.
6.3. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
6.3.1. to communicate with you about the Services for example, if you run a package holiday or car hire enquiry, we will send you the results via email.
6.3.2. to personalise and improve our Services for example, we may use your personal information to personalise aspects of our service, including to inform you about products and services we think may be of interest to you (this will not include sending you marketing communications unless you have given us consent to receive these); and to allow you to use our eligibility checker services. We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.
You have the right to object to our use of your personal information for these legitimate interests. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Data Request Team at firstname.lastname@example.org if you wish to exercise this right.
A cookie is a very small text file placed on your computer or device. Cookies help us to:
7.1. understand browsing habits on the Site; and
If you would like more information about online advertisements and your choices about how this information may used by these companies, please click here http://www.youronlinechoices.com/uk/your-ad-choices.
The Site has also implemented and use Display Advertising using Google Analytics which permits advertisements and remarketing to be served on third party websites across the internet relating to a search made on any of the Site. The Site and third parties, including Google, use first party cookies and third party cookies to inform, optimise and serve such advertisements. You can opt out of, or customise, these advertisements using the Google Ads Preferences Manager.
Your personal information’s security is very important to us. This is why, where it’s appropriate, our Site uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your credit card details, is encrypted to minimise the risk of interception during transit.
It might sometimes be necessary for us or our suppliers to transfer your personal information outside of the European Economic Area (EEA) to locations that may not provide the same level of protection as UK data protection laws. However, we will only transfer your personal information out of the EEA if we have put in place appropriate safeguards and protections as stated under UK law for example by the use of a data-transfer agreement incorporating certain standard model protection clauses which have been approved by the European Commission.
Any electronic marketing or communications from MoneySuperMarket services we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details via the link received in emails or by emailing us at email@example.com.
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team on 0333 123 1983 (within the UK) or +44 1244 665709 (outside the UK) - lines are open Monday to Friday 9.00 to 5.30 or by sending an email to firstname.lastname@example.org.
If you no longer wish to be contacted by providers for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.
If you would like us to stop processing your personal data with respect to any of the services we are providing to you, please email us at email@example.com, specifying that you no longer wish us to provide you with the relevant service or to process your personal information as part of such service.
You have certain rights under data protection legislation in relation to the personal information that we hold on you including:
11.1. Right to access: the right to a copy of the personal information we hold about you. We’ll ask you to describe the information you require, as well as letting us know about any other email addresses you’ve used on our Site , to enable us to trace your personal information. Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity. Requests for copies of your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests. In these circumstances it may take us longer to deal with your request, in which case we will let you know if we need longer than one month to respond;
11.2. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete. Requests for us to correct your personal information will be dealt with within one month, unless your request is complicated or if you have made a large number of requests. In these circumstances it may take us longer to dealt with your request, in which case we will let you know if we need longer than one month to respond. If we believe that your personal information is accurate, we will let you know that that we will not be amending your personal information and why;
11.3. Right to erasure and to restrict our use of your information: the right to request that we delete or remove your personal information from our systems. Data protection laws give exceptions to this right which, if applicable, we will explain in our response to you;
11.4. Right to restrict our use of your information: In some circumstances you can ‘block’ us from using your personal information or limit the way in which we can use it;
11.5. Right to data portability: the right to request that we move, copy or transfer your personal information;
11.6. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.
Generally, you can expect us to keep your personal information while you use the Site. Where you have applied for or purchased products or services via the Site, we will need to keep your personal information for longer for accounting purposes - up to six (6) years following the date on which it is provided to us.
If one of our partners processes your data in order to provide you with a quote they will be acting as data controller but they should only hold that data for so long as is reasonable in relation to providing you with that quote.
Even if you delete or ask us to delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.
Last updated July 1, 2021
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